Privacy Policy

Effective Date: April 25, 2026

EZGO Auto Detailing ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at ezgodetailus.com, submit a form, or use our services.

By using our website or providing your information, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

Personal Information You Provide: When you fill out a form on our website, request a quote, book an appointment, or contact us, we may collect your full name, phone number, email address, city or location, and vehicle information (year, make, and model).

Automatically Collected Information: When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected through cookies, analytics tools, and similar technologies.

SMS Consent Data: When you opt in to receive text messages through our forms, we record your consent preferences, the date and time of consent, and the specific type of messages you consented to receive non-marketing messages.

2. How We Use Your Information

We use the information we collect for the following purposes: to respond to your quote requests and inquiries; to schedule, confirm, and manage appointments; to provide, maintain, and improve our services; to send non-marketing text messages such as appointment reminders, service updates, and follow-up communications.

3. SMS & Text Message Privacy

We take your SMS privacy seriously. Here is how we handle your phone number and messaging data:

Opt-In Consent: We will only send you text messages if you have provided explicit consent by checking the applicable consent checkbox on our website forms. non-marketing message consent are collected.

No Sharing of SMS Data: We do not sell, rent, lease, or share your phone number or SMS consent data with any third parties for their own marketing purposes. Your phone number and opt-in data will only be used by EZGO Auto Detailing and our authorized service providers (such as our messaging platform) solely for the purpose of delivering the messages you consented to receive.

Data Retention: We retain your SMS consent records for as long as your consent is active and for a reasonable period thereafter to comply with legal and regulatory requirements. If you opt out, we will promptly update our records and cease sending messages.

Opt-Out: You may revoke your consent and opt out of text messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation and no further messages will be sent.

Help: For questions about our text messaging program, reply HELP to any message or contact us using the information below.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following limited circumstances: with service providers who assist us in operating our website, processing payments, or delivering services (these providers are contractually obligated to protect your data); with business partners if required to fulfill a service you requested; to comply with applicable laws, regulations, legal processes, or enforceable governmental requests; and to protect the rights, property, or safety of EZGO Auto Detailing, our customers, or others.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website. We may use third-party analytics services such as Google Analytics, Facebook Pixel, or similar tools to understand website traffic and user behavior. These services may collect information in accordance with their own privacy policies.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal data; the right to opt out of non-marketing communications; the right to request information about the data we hold about you; and any additional rights provided under applicable state or federal law, including the California Consumer Privacy Act (CCPA) if applicable.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us